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Frequently Asked Questions

Welcome to! We’ve compiled this FAQ to help you understand how our platform works and to answer any questions you might have.

General Questions

What is is an online marketplace where individuals can rent out items they own or rent items they need. Our platform connects owners and renters in a secure and convenient manner, allowing for a seamless rental experience.

How does work?

Owners list items they want to rent out, and renters browse these listings to find what they need. Once a rental agreement is made, the renter picks up the item, uses it for the agreed period, and then returns it. Our platform facilitates the entire process, including payment and communication between parties.

How do security deposits work?

When you list an item, you decide whether a security deposit is needed, and if so, how much. Security deposits are cash-based– handed right to the owner as the rental begins. When the fun's over, it gets returned. It's a mind-easer for the owner, assuring them of their rental's safe return, just as it left.

How are payments protected?

We're all-in for making you feel comfortable & safe. Your payments at Rent Anything Store are protected by Stripe, a world-renowned payment processor. Payments are held in trust, and released to the owner only after rental completion. They're top dogs in online payment security with: Super secure encryption: Sensitive data? No worries! Stripe's encryption shields it. Tight compliance: They're strictly within Payment Card Industry Data Security Standards (PCI DSS). Fraud detection: Real-time fraud alerts thanks to AI and machine learning. Tokenization: Credit card numbers become unique identifiers, boosting safety. Two-step authentication: Extra security? Check, with two forms of ID requirement. Bottom line, Stripe’s hefty security measures limit fraud, securing your transactions.

For Owners

How do I list an item?

Listing items on is completely free! Simply create an account, fill out the item details, upload photos, set your rental price, and publish your listing.

Is there a fee for using the platform?

Yes, we charge a platform fee of 20% to the owner on a successful rental. This fee includes the Stripe transaction fee and our Owners Protection Program, which offers insurance coverage and customer support to ensure a worry-free rental experience.

What is the Owners Protection Program?

Our Owners Protection Program is designed to safeguard your items during the rental period. It includes coverage for damages or theft, as well as dedicated customer support to handle any issues that may arise.

How do I get paid?

Owners receive payment through our secure payment system. After the rental period is complete and the item is returned in good condition, the payment (minus the platform fee) will be transferred to your account.

For Renters

How do I find items to rent?

You can browse or search for items by category, location, or specific keywords. Once you find something you need, you can check availability, read the item description, and contact the owner with any questions.

Is there a fee for renting items?

Yes, renters are charged a platform fee of 20% on the rental price. This fee helps us maintain the platform, provide customer support, and include the Owners Protection Program to ensure a secure transaction.

How do I pay for rentals?

Renters pay through our secure payment system. When you book an item, the rental price (including the platform fee) is charged to your account. The payment is held until the rental period is over and the item is returned in good condition.

What happens if I damage the item?

If an item is damaged during the rental period, please contact the owner and our customer support team immediately. The Owners Protection Program includes coverage for damages, and we will work with both parties to resolve the issue.

Account and Security

How do I create an account?

Creating an account is easy! Simply click the "Sign Up" button on our homepage, fill out the required information, and verify your email address. Once your account is set up, you can start listing items or renting what you need.

Is my personal information secure?

Yes, we take your privacy and security very seriously. Our platform uses advanced security measures to protect your personal information and ensure secure transactions.

How do I contact customer support?

If you have any questions or need assistance, our customer support team is here to help. You can reach us by emailing